Returns & Refunds Policy

We are committed to ensuring that you are completely satisfied with your purchase. If you are not satisfied with your purchase, please refer to the return and exchange policy below.

Generally, there are two reasons for return:

1. If it is a product quality problem or transportation damage, we will provide free return and exchange services.
2. If it’s just that the customer doesn’t like our lights, the customer needs to pay the shipping cost for the return and exchange.

We are certain that you will adore your www.labpiecesign.com order when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page or just reply the shipping update emails and we will make it right. 

Refund & Return Policy

Items shipped from labpiecesign.com, including labpiecesign warehouse, can be returned within 30 days of delivery.

---

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. The reasons caused by the consumer include the following:

1. The customer personally thinks the product does not meet expectations.
2. The customer personally thinks the size is too small or too large.
3. The customer personally thinks the color does not meet expectations.
4. The customer wants to return the product for personal reasons, such as a change of mind or no longer needing the product.
5. The customer ordered the wrong item or the wrong quantity.
6. The customer did not read the product description thoroughly and was surprised by features or specifications.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@labpiecesign.com.We maintain offices across the globe, including in the United States, China, Hong Kong, and Germany, to better serve our international clientele. Should you require a comprehensive return address, our dedicated support team is readily available to assist you. Simply reach out to them, and they will promptly provide you with the full return address details tailored to your specific location, ensuring a smooth and hassle-free return process.

If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We maintain several return addresses across North America to facilitate the return process for our customers. Prior to initiating a return, all customers are kindly requested to get in touch with us. This allows us to engage in a thorough discussion regarding the return plan tailored to your specific situation. We are committed to keeping our customers well-informed about the return process, ensuring a seamless and efficient experience.

Please note that shipping costs are non-refundable if we have fulfilled our delivery obligations, but refunds are available if the package is not shipped.

You can always contact us for any return and exchange question at support@labpiecesign.com.

Order confirmation and shipping confirmation will be sent to your registered email or mobile number.

The order confirmation will be sent right after you have placed the order through to your email address or mobile number you have registered when you place the order.

And the shipping confirmation will be sent within 2-7days after you receive the order confirmation through to your email address or mobile number you have registered when you place the order.

If you haven't received one of the confirmation emails above, please contact us to " support@labpiecesign.com".

Eligible partial/full refund & replacement

- Any item not in its original condition, which means damaged or missing parts for reasons not due to our error.
- Any item is different from the item's description.
- Any item returned to the sender without being delivered.
- Any item hasn't been delivered within 90days.

All the cases above will be eligible for the partial/full refund and replacement.

Not Refundable

- Products that do not meet the 60-day return and exchange policy.
- Purchases over $5,000 (including $5,000),
- Customized products made according to customer's wishes.
- Misunderstanding of product listing despite clear indication of non-discounted items.
- Exclusions: If you paid shipping please note that shipping is non-refundable if we have fulfilled our delivery obligations, and refundable if the package is not shipped.

For items not eligible for return refunds, you will be responsible for your own return shipping costs. Shipping charges are non-refundable. And we will deduct up to 70% of the cost + service fee of your refund amount.
We do not accept any unregistered packages, any unregistered packages will be rejected.

Despite our efforts to provide accurate product descriptions, there may still be variations from the actual product. We encourage customers to inquire as much as possible to ensure the shopping experience meets expectations. Our customer service representatives will be more than happy to address any questions you may have.

Order Cancellation

Cancelling orders is only possible within 4hours after order confirmation. After this time, we cannot provide a refund. (Sometimes, if the order hasn't been shipped, we may available to cancel your order, so please contact us if you haven't received the shipment confirmation.) 

Return Policy

Our policy lasts 60 days. If 60 days have gone by since you have received your item according to your tracking number, unfortunately, we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund and Return Process

Step 1: Please read our Returns Policy above to determine if your order is eligible for a refund/return.

Step 2: Submit an inquiry to support@labpiecesign.com, including your reason for return. If it is a quality problem, please attach photos to the email so that we can quickly handle the problem for you.

Step 3: We will determine the refund amount you can receive based on the reason for your return and the items in your order.

Step 4: We will provide a return address and shipping label instructions. If you do not follow our instructions we will not be able to refund you.

Step 5: In any case we will ask you to ship the item at your own expense. We will refund you after confirming that you have sent the goods.

Step 6: Please contact us after shipping the product and provide the shipping bill or product tracking number.
Refunds will be processed within 7 working days after the returned goods are received and inspected to be correct.
Refunds will be made back to your original method of payment.

Step 7: If it is shipped from our factory to the destination, you need to return the package to our factory.
If the package is shipped from our warehouse to the destination, you need to return the package to our warehouse, so we need to provide a different return address according to your order.

Shipping and handling charges

Return shipping costs are borne by the consumer unless there is a quality problem with the product.
Returns may involve necessary handling fees.

Item is damaged or wrong

If the item is damaged during shipping or you receive the wrong item, please contact our customer service within 48 hours after receipt.

Exchange policy

Product exchanges are subject to return conditions and are responsible for relevant shipping costs.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As stated above, your items must be in their original packaging and unused. You will also need a receipt or proof of purchase.

REFUND (IF APPLICABLE)

If you are approved, your refund will be processed and a credit limit will be automatically applied to your credit card or original payment method within a certain number of days.

The time it takes for the refund to arrive usually depends on your bank's processing speed, which usually takes 7-14 business days.

If you need to obtain more accurate information and assistance, it is recommended that you contact your bank or credit card issuer in time to obtain more accurate information and assistance. Usually, they can help you check the status of your refund and give you an estimate of when it will arrive.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us:

Customer service information

If you have any questions, please contact us via:
Email: support@labpiecesign.com
China Office: +86 18719156584

Updates and notifications

Our returns and exchanges policy may be updated from time to time. Please check back regularly for the latest information.

Thank you for your support and we look forward to providing you with better service.

Return mailing address

Xingye Building, Panyu District, Guangzhou City, Guangdong Province, China