FAQs
FAQs
Where's My Stuff?
a. Please check the shipping information first after 3-5 days when the order is shipped. We will update every tracking number when the product is shipped.
b. If the tracking number is invalid or just missed the delivery information, pleases contact us first and call the express with your tracking number directly.
c. Package shows delivered, but not received, please check any place (front door, neighbor, yard, etc.) And contact us, we will call express to investigate the situation and promised that you won’t suffer the lost.
d. If the product is not shipped as scheduled, contact us directly. Usually we will contact you before the scheduled date.
What to do when you don't receive your item or it's not as described?
If the product you received is wrong item/defective/not as described, contact us with pictures (package pictures with tracking numbers, product front/side pictures), we will exchange or refund you fully due to yours require.
Cancel Items or Orders
Any order can be canceled before the product is made. Please understand that it cannot be canceled after the product is produced by the craftsman. We can only access return requests for you.
Returns & Refunds
Please check the details for Returns & Refunds policy at the bottom of our website.
a. Please check the shipping information first after 3-5 days when the order is shipped. We will update every tracking number when the product is shipped.
b. If the tracking number is invalid or just missed the delivery information, pleases contact us first and call the express with your tracking number directly.
c. Package shows delivered, but not received, please check any place (front door, neighbor, yard, etc.) And contact us, we will call express to investigate the situation and promised that you won’t suffer the lost.
d. If the product is not shipped as scheduled, contact us directly. Usually we will contact you before the scheduled date.
What to do when you don't receive your item or it's not as described?
If the product you received is wrong item/defective/not as described, contact us with pictures (package pictures with tracking numbers, product front/side pictures), we will exchange or refund you fully due to yours require.
Cancel Items or Orders
Any order can be canceled before the product is made. Please understand that it cannot be canceled after the product is produced by the craftsman. We can only access return requests for you.
Returns & Refunds
Please check the details for Returns & Refunds policy at the bottom of our website.