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Many customers have purchased freight insurance but don't know how to use it?
When your goods are delayed in arrival, delayed delivery, or damaged, you can upload evidence to apply for insurance, so that you can get a full refund.
If there is a delay in customs inspection, you can also apply. No need to wait for customer service to reply, you can click this link to apply for leg madness yourself.
You can directly click this link to apply for insurance
https://www.seel.com/terms/learn-more-about-seel-worry-free-delivery
Shipping & Returns & Refunds
Below are some common country/region voltage standard ranges.
*Our lighting fixtures are compatible with 110-240V voltage, meeting global usage standards. Please feel free to make your purchase with confidence. Should you require customization for specific voltage requirements, please contact our customer service team.
If you have any questions about our products, please contact us and we will get back to you within 12 hou
Purchase Notes
FOR PENDANT LIGHTS:
1. What will you get in the package?
—(Cord Type：HARDWIRED)
a. Instruction Manual.
b. Lampshade; Bulb not included.
c. Ceiling Canopy: Wooden (natural color) or aluminum (black or white color); Includes fixings.
d. Code (Hardwired): About 1.5m long ((can be shortened)); Golden color, black color or white color.
e. Lampshade holder: Golden color, black color or white color.
f. Gift: Simple installation tools.
—(Cord Type：PLUG IN)
a. Instruction Manual.
b. Lampshade; Bulb not included.
c. Code (plug-in): About 1.5m long ((can be shortened)); Clear color, black color or white color.
d. Gift: Simple installation tools.
Effect Display:
ᐅ Note: There are a variety of colors for the pendant light selection above (Ceiling Canopy, cord and Lampshade holder), and there are special needs, please leave a note at checkout. If there is no remark, it will be shipped in random color.
( If the product does not have the option of Cord Type, there is no need to note color requirements. )
FOR HANDMADE PRODUCTS:
Proudly made & Processed by hand
- Every handmade item is unique. Original item may differ from the ones in the photos.
- Dimensions are not exact, variations may occur even between pieces of the same size number.
- To prevent mold and attack of borer insects our lamps are treated with a solution of water and natural salts.
- For a better finish each piece is singed and/or brushed to remove loose bamboo fibers.
FOR ALL PRODUCTS:
- Exposure to strong sun and humidity may change the product's color.
- Do not expose to rain.
- Cord kit not water resistant.
- To clean use a dry or slightly wet cloth or a hand duster.
- The listing of each product is for ONE lamp only.
- Considering the fragile of shipping, light bulb not included.
- We will make & ship it ASAP once you order!
- Pls check the size clear.
After Service
- Please feel free to contact us if you have any questions when using it, we will do our best to satisfy you.
- We look forward to leaving your feedback on our website after you get the product, so that other customers who want to buy can make reference.
- Thank you!
FAQ
1. A general explanation of the product features for all lighting fixtures. It doesn't mean the product on the current page is dimmable or three colors changeable.
Please check the Description section to find whether the current product is dimmable or not.
- Dimmable version: equipped with a remote control, and can adjust the brightness and color temperature of the light, not compatible with dimmers.
- Three-color changed by switch version: controlled by the switch in your house, you can adjust the color temperature of the light, there is no memory function, the next time you turn on the light will return to the initial setting. It can't be set to only one light source.
2. Color temperature, measured in Kelvin (K), refers to the color of light emitted by a light source. It helps in determining warmth or coolness of the light, affecting the ambiance and mood of a space. Here’s a simplified explanation:
- Warm White (3000-3500K): Lights in this range give off a warm, cozy, and welcoming glow. They are suitable for living rooms, bedrooms, and dining areas, as they create a relaxing and comfortable environment.
- Neutral Light (4500-5000K): Neutral light is bright and clear, mimicking natural daylight. It's versatile and works well in kitchens, bathrooms, offices, and retail spaces, promoting focus and visibility.
- Cool White (6000-6500K): This temperature emits a crisp and invigorating light, enhancing concentration and energy. It's ideal for task-oriented areas such as workshops, garages, and display areas.
Each color temperature serves a different purpose and can significantly affect the functionality and aesthetics of a space. Choose a color temperature that aligns with the activities and atmosphere you want to create in each room.
