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Shipping & Returns & Refunds
Below are some common country/region voltage standard ranges.
Purchase Notes
FOR PENDANT LIGHTS:
1. What will you get in the package?
—(Cord Type：HARDWIRED)
a. Instruction Manual.
b. Lampshade; Bulb not included.
c. Ceiling Canopy: Wooden (natural color) or aluminum (black or white color); Includes fixings.
d. Code (Hardwired): About 1.5m long ((can be shortened)); Golden color, black color or white color.
e. Lampshade holder: Golden color, black color or white color.
f. Gift: Simple installation tools.
—(Cord Type：PLUG IN)
a. Instruction Manual.
b. Lampshade; Bulb not included.
c. Code (plug-in): About 1.5m long ((can be shortened)); Clear color, black color or white color.
d. Gift: Simple installation tools.
Effect Display:
ᐅ Note: There are a variety of colors for the pendant light selection above (Ceiling Canopy, cord and Lampshade holder), and there are special needs, please leave a note at checkout. If there is no remark, it will be shipped in random color.
( If the product does not have the option of Cord Type, there is no need to note color requirements. )
FOR HANDMADE PRODUCTS:
Proudly made & Processed by hand
- Every handmade item is unique. Original item may differ from the ones in the photos.
- Dimensions are not exact, variations may occur even between pieces of the same size number.
- To prevent mold and attack of borer insects our lamps are treated with a solution of water and natural salts.
- For a better finish each piece is singed and/or brushed to remove loose bamboo fibers.
FOR ALL PRODUCTS:
- Exposure to strong sun and humidity may change the product's color.
- Do not expose to rain.
- Cord kit not water resistant.
- To clean use a dry or slightly wet cloth or a hand duster.
- The listing of each product is for ONE lamp only.
- Considering the fragile of shipping, light bulb not included.
- We will make & ship it ASAP once you order!
- Pls check the size clear.
After Service
- Please feel free to contact us if you have any questions when using it, we will do our best to satisfy you.
- We look forward to leaving your feedback on our website after you get the product, so that other customers who want to buy can make reference.
- Thank you!
For Business Cooperation
Dear Customers,
Welcome to Labpiecesign.com . We are a specialty manufacturing factory of high-quality products for the home. The following categories are the wholesale products we provide. If you are interested, please click "View More" to see more related products. All wholesale products can enjoy a 15%-30% discount on the price listed on the product page (provided that the wholesale requirements are met).
Instructions for business cooperation:
1. If you order more than 15 lamps, we can give you additional discounts, please contact customer service email: support@labpiecesign.com
2. If you need actual pictures, please contact customer service. Or get pictures from previous customers through product reviews for reference.
3. It takes time to produce large quantities of lamps. We will give you priority in production and you need to wait patiently. It takes about 7 days or more, and the specific time needs to be determined according to the complexity of the lamp production. It is also recommended that if you see a lamp you like, please place an order as soon as possible so that you can get the lamp earlier.
4. If there is a charge for urgent orders:
A: For lamps whose length or width does not exceed 60cm, we will charge a flat 20% expedited fee.
B: If you exceed 60cm, you need to contact customer service for accounting.
5. If the lamp is damaged, we will replace it for free.
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WHY CHOOSE THE LABPIECESIGN WHOLESALE PROGRAM?
- Small MOQ and safe payment
- Get wholesale discounts and professional customer service
- Products and package without our logo
Since we own our own manufacturing for the line of products we provide, our pricing is clearly focused on the complexity of the light. Ordering months in advance can guarantee you lower shipping costs (up to 70% lower) because we can switch to sea shipping to the closest port rather than costly international air.
Material costs constantly change in price depending on the supply and demand for certain parts of a fixture. When we give you a quote, we look directly at the current market.
In rare cases, some lamps are just too unique, so we might need to open completely new molds. In those cases we will give you the direct cost.
OUR WHOLESALE EXPERTS
Labpiecesign can help you with ordering the right amount of stock from the time you get your building plans. The team can be reached directly by email. And you also can custom made your own exclusive products . Please send us the product link or the pictures. Our product manager will do his best to help you finish this work. Whether it’s table lamp, ceiling, wall, pendants, or anything else, feel free to reach out and get an easy quote.
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Submit your inquiry：
( Note: Please make sure your email address and phone number are filled in correctly, we will contact you by email or phone. Thank you! )
FAQ
FAQs
a. Please check the shipping information first after 3-5 days when the order is shipped. We will update every tracking number when the product is shipped.
b. If the tracking number is invalid or just missed the delivery information, pleases contact us first and call the express with your tracking number directly.
c. Package shows delivered, but not received, please check any place (front door, neighbor, yard, etc.) And contact us, we will call express to investigate the situation and promised that you won’t suffer the lost.
d. If the product is not shipped as scheduled, contact us directly. Usually we will contact you before the scheduled date.
What to do when you don't receive your item or it's not as described?
If the product you received is wrong item/defective/not as described, contact us with pictures (package pictures with tracking numbers, product front/side pictures), we will exchange or refund you fully due to yours require.
Cancel Items or Orders
Any order can be canceled before the product is made. Please understand that it cannot be canceled after the product is produced by the craftsman. We can only access return requests for you.
Returns & Refunds
Please check the details for Returns & Refunds policy at the bottom of our website.
