Shipping Policy
How Are Shipping Costs Determined?
You need to pay $19.9 for shipping below $299.
You can get free shipping over $299.
Please contact our Customer service at support@labpiecesign.com
Since household products such as lamps and lanterns have high requirements for transportation conditions and require high-quality transportation tools to protect the products, the transportation time will be slower than that of ordinary light objects.
But good things are worth the wait, right?
If the product is required to pay customs duties when passing through the customs, the buyer shall bear the responsibility.
What Shipping Methods Are Available?
We have many cooperative express companies, such as DHL, EMS, FedEx, HK Post, and UPS. We will choose the most suitable mode of transportation for you according to your country.
Us-warehouse Product shipping time 3-7days
Standard Product Shipping Time (4 Weeks)
Custom Product Shipping Time (5-8 Weeks)
What If I Never Received My Order?
Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages or left in a different location at your home.
When do you ship?
Orders are shipped Monday – Friday.If in U.S warehouse stock, your order will usually dispatch within 2 business days from date of payment.Where items are not in stock, or need to be imported there will be a lead time for your order. Please allow up to 5-15 business days for handling before your items are shipped.We strive to provide our customers with the quickest and best service possible, so know we try to get the item to you as fast as possible. We use various carriers for shipping depending on the item and where it is shipped to.
If your order is past the estimated delivery date or has been marked as delivered but cannot be located, please contact Customer Service for assistance. E-mail: support@labpiecesign.com
When will I receive my package?
————3-10days————
————4 Weeks————
Order Placed Order ship Delivered
Why does my order keep showing the creation label, has it been shipped?
After delivery, your order shows the status of creating a label, which means it has been shipped. Most of our orders are shipped by sea. When the order does not arrive at the customs port, there will be no new logistics information update for the time being. , please wait patiently, when the logistics arrives at the port, you will receive your package soon.
Shipping
Where are the items shipped from?
Items will be shipped from our China factory or US warehouse
Most of the items will be shipped from our China factory, and a few items will be shipped from the US warehouse. Please contact us for more stock.
Free shipping on all packages
We proudly offer complimentary door-to-door shipping on all our products. Simply select the designated free shipping address during checkout to take advantage of this service. If you're prompted to pay for shipping at checkout, it indicates that your address unfortunately does not qualify for our free shipping offer.
Order response
Usually we respond within 72 hours after receiving the order request, and the package will be shipped within 2-6 working days.
Once shipped, an email with package tracking information will be sent to your email address. If you cannot find the email, please check your junk folder, the email may have been rejected by your email system, or contact us directly.
Cancel order
If you regret shopping and need to cancel the ding-dang, please let us handle it within 72 hours. If this time is exceeded, we may not be able to meet your request, because the package has already started the delivery process. Please contact us if you have not received the shipping email notification.
Shipping Cost
We offer both standard shipping and expedited shipping
Standard shipping,
Our standard shipping provides free shipping service, standard shipping we use ocean shipping + local ups delivery, usually standard shipping 4-6 weeks to door to door, you don't need to pay any extra fees for standard shipping,
Fast shipping
Express shipping usually we use China Post Airline, EMS, UPS, FedEx or DHL, express shipping, express shipping usually arrives door to door within 2-4 weeks, note that the express shipping fee does not include customs duties. It is your responsibility to pay duties and customs charges, we are not responsible for these charges.
Expedited shipping rates vary based on the shipping option you choose, as well as the order's weight, dimensions, destination, and other factors. You can check the exact shipping cost at checkout.
*Express freight standard reference
Who pays import duties and VAT?
In most cases, our packages pass through customs without VAT. However, in some cases, especially large orders, we may need to provide more information to customs and need to cooperate with buyers to provide documents. Note that each destination country has a different import tax threshold on the value of goods that can be imported into that country before import taxes are imposed. Import duties, taxes, and charges are not included in item prices or shipping charges. These charges are the buyer's responsibility.
If you are in the US, we ship via UPS, door to door, and you don't have to pay any import duties. Our forwarder will cover your import duties. This service is limited to select standard shipping channels.
Special Note: If you are in an EU country, please be aware that the EU is composed of multiple countries, each with its own customs policies. If you purchase products from our website, EU customs may levy import duties based on the product's packaging size and shape. These import duties need to be paid by the buyer, as the seller does not bear the obligation to pay the duties, which are collected by the local country's customs.
Shipping range
We currently support shipping to the following countries: United States, United Kingdom, France, Spain, Germany, Luxembourg, Canada, Italy, Poland, Belgium, Austria, Portugal, Netherlands, Denmark, Finland, Norway, Switzerland, Sweden, Australia, Greece , Cyprus, Croatia, Turkey, Czech Republic, Hungary, Romania, Croatia, Slovenia, Ireland, Estonia, Cambodia, Hong Kong, Israel, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Mongolia, Philippines, Pakistan, Vietnam, Cambodia, India .
We can ship orders to most destinations worldwide. However, certain countries or regions may restrict or prohibit delivery of certain items. Before placing an order, please ensure you understand the relevant regulations and restrictions in your area.
We do not ship to PO Boxes/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages.
Transportation insurance
To ensure your order is protected during transit, we provide shipping insurance for your order. If your order is damaged or lost in transit, we will fully reimburse you.
Shipping Tracking
We offer shipping tracking on all orders, so you always know the status and location of your order. You can check the status of your order at any time through our website or customer service team.
Change the estimated delivery date.
If events beyond our or our delivery partners' control delay or prevent delivery on the originally estimated date and/or time, we or our delivery partners will notify you of reasonable changes to the estimated delivery date. Delivery of the Products will take place when we deliver the Products to the address you have provided us. If we are unable to deliver your product within 90 days, we will:
a) let you know;
b) cancel your order;
c) give you a refund
Incorrect address.
Please make sure the shipping address is correct when placing your order. We are not responsible for lost or misdelivered packages and related costs due to you providing an incorrect address.
Change of address.
After the package is shipped, we cannot guarantee that the address modification will be successful. If an address change is required, in any case the carrier will charge us a change of address fee, and if the new address is not in the vicinity of the wrong address, the carrier will charge us an additional re-delivery fee.
If you ask us to make changes then we will send you an invoice to cover the additional cost of the change.
If you make changes yourself and the carrier charges us separately, we will also send you an invoice for that amount so we can break even. Although the invoice will be collected by us, at the end of the day, we will send the full amount to the carrier on your behalf. We appreciate your understanding that while we do our best to cover the cost of any mistakes made by ourselves, we cannot cover the cost of mistakes that are beyond our control.
Rejected, lost, stolen and misdelivered packages.
If there is no signature requirement, Postal Parcel or EMS will make its own determination as to whether an area is safe to place a package. If there is a signature request, they will try to get a signature from the address or someone nearby. If they are unable to obtain a signature, they may leave a tracking message with further instructions. Check your package tracking information for details on the latest delivery attempt.
If the package is returned to the place of origin due to reasons such as loss, theft, or mis delivery, we will provide re-shipment services.
Re-shipping is a paid service, and we will charge you for shipping based on the package size and weight of your order.
If the package/item is damaged or lost in shipping, we will send you a new bulb for free.
If the package is marked as "delivered" but can't be found, it is likely that the package is nearby or may still be on the delivery truck and has not been lost. Usually the package will be delivered the next day. If the package is still not found, it is your responsibility to contact the carrier (such as Postal parcel, ups or EMS) and request "tracking" to locate the package.
In order to be considered for a replacement or refund, you must request tracking to confirm that the package is lost, and all tracking must be completed within 7 days of delivery.
Outside of this window, we cannot file a damage claim with our carrier to recover the cost of lost or stolen items.
Delivery failed.
After the package arrives at the local area, it will be delivered by the local carrier partner for free once, but if the package cannot be delivered (such as unable to obtain a signature, wrong address, etc.), the carrier will stop the package at the local facility for a short period of time before returning the package to us . When this happens, the courier will charge us a second time for returning the package. We are not responsible for any costs associated with returning items that were not received.
If this happens, we will contact you again to arrange delivery. If you would like to resend the package, we will email an invoice stating the cost of the return to sender charged by the carrier and the cost of reshipment. Alternatively, if you no longer need the package, we will issue a refund minus a 30% restocking fee to cover any lost shipping and packaging costs. We must hear from you within 30 days of the item being returned to us in order to reship it or receive a refund.
We do not ship to the following countries:
Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, India, Iraq, Jordan, Kuwait, Nepal, Oman, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Yemen, American Samoa, Cook Islands, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia, Herzegovina, Montenegro, Serbia, San Marino, etc...
all african countries
All South American countries.
📍DELIVERY TIME
Please note that while we are committed to providing swift delivery, there may be occasional internal delays within local post offices or shipping carrier up to 10 business days; once the package is in their custody. These delays, though rare, are beyond our control.
For most oversize, heavy, or oddly shaped items, we typically use the standard ground shipping method. Due to the specific characteristics of these packages, we regretfully cannot provide expedited shipping options
If you are in the above countries, you still want to buy lamps.
Please contact us and let's discuss the possibilities,Please contact our Customer service at support@labpiecesign.com